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Customer Service

If you are experiencing a problem or have a question about this website, please use our contact form or contact us Monday-Friday, 11:00 a.m.– 8:00 p.m. EST at (610) 821-0345 ext. 139 or support@34store.org. If referencing a specific order, please include your order number.

 

Due to the high volume of phone calls and emails we receive (especially during band season), it may take up to 24 hours for us to respond to your inquiry. We will reply as soon as we can. Thank you for your patience.


 

Shipping & Delivery

A flat rate $5.00 shipping charge is applied to all U.S. orders, regardless of size. Most products ship within 7-15 business days. Orders containing special event merchandise or DVDs will be held until all items are ready for shipping. If you ordered event specific merchandise, it can take up to 2 weeks for delivery based on availability. 

International shipping is available for a flat rate of $30.00 per order.

 

All orders for in-stock merchandise placed on or before December 19, 2013 will be delivered by Christmas Eve.


  Custom Orders

Youth Education in the Arts is happy to provide your group with custom designed merchandise to fit your needs. Please contact Sean King at (610) 821-0345 ext. 120 or sking@yea.org for more information.


 

Returns & Exchanges

We pride ourselves on offering only the finest professional licensed products to our customers. However, if you are not satisfied with your purchase, simply send the product(s) you wish to return or exchange to us within 30 days along with a letter explaining the reason for return, and we will refund your credit card account for the entire amount less shipping charges.


Please Note:
 Soiled or laundered garments cannot be returned or exchanged for any reason other than a production error on our part. All other merchandise is unconditionally guaranteed for 30 days from the date we ship your order. To return or exchange an item, write your order number on the outside of the box and send it via UPS or Certified US Mail. We are not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Please package your product carefully when shipping it back to us. 
 

If the return is the result of a mistake made by Youth Education in the Arts, then the organization will pay for the return. Please contact us to make an arrangement.
 

You can ship returned merchandise to:

Youth Education in the Arts
Attn: 34 Store Returns
601 W Hamilton St
Allentown, PA 18101